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Hasslefree All-in-one

All your ecommerce needs. One stop. One responsible source. No technical nightmares.

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High Quality Assurance

Time-tested and proven products & services with highest quality since 1997.

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Responsive Support

Our friendly staff are available 24/7 to provide you with excellent live customer support.

Emergency Support

We know that there are times that you need immediate support with your Payment Online ecommerce solution and services. We have therefore, put in place an Instant Support 24/7 Hotline. We have described, below, how this support can be used.

Please note: The Instant Support 24/7 Hotline is for emergency support on Payment Online solutions and services only, and it is not offered for third-party software/services that you have obtained from other companies. You should contact your vendors directly. For non-emergency support on Payment Online solutions/services, please follow the procedures as outlined in the Technical Support description page.

To obtain emergency support, you must first login to your Account Page, on Administrative Login Area. Once, you have logged in, click on Technical Support Request, and complete the form. We can then establish your servers/systems setup and your account information. The Payment Online Support Center will issue a Support Helpdesk Reference Number (SHRN), and a support staff will immediately start investigating the problem and prepare to contact you to assist you, either by phone - or email, whichever you perfer. This will facilitate a speedy process to assist all of our customers.

Once a SHRN is issued, you can also call Payment Online Support Department and speak with a Support Staff by calling the DIRECT telephone numbers to your technical support specialist and select option "2". You can reach the technical support staff working on your SHRN directly, and we can ensure that you are assisted quickly and efficiently.

Also, using the SHRN system, the support staff do not need to ask you questions about your system in order to start assisting you. They will automatically know your ecommerce system parameters and settings. This is just another way to avoid wasting your time and hence making your ecommerce hassle-free.

If you have any difficulty reaching the Administrative Login Page, please send email to our customer care department and in the subject field of your email, type in: "Cannot access Administrative Login Page". You can email through the CONTACT US page or use the form below.

Please DO NOT send any other support requests through to the Contact Us page, as we require a Support Helpdesk Reference Number (SHRN). See above for details on submitting a technical support request and policies on support services.

Payment Online Datacenter provides 24/7 status monitoring report for our customers. You can go to Status Report: Servers and Systems to view current system status.

 

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client testimonials

    • "What a relief ... you had everything i needed"
    • I needed a membership site software so that i can charge my customers for membership services. Your solution is very easy to use and it has all the features (and more) that i needed for one price - no add-on pricing or nonesense fees. We also got a very reasonably priced Mobile Merchant Account included. Thank you for your support and services.
    • by Pete Lopez, USA Jobs, Inc.
    • "We are simply greatful for all your help"
    • Your staff are very friendly and helped us save a lot money by not getting services that we don't yet need. They also included some extras we needed without nickle and diming us. The mobile internet merchant account we were provided with our system makes life so much easier. They were great.
    • by Alicia T. - Max Publishing Corporation
    • "Your products have great features .."
    • We compared your pricing with a dozen ecommerce service providers, and we were happily surprised that your prices are much better and your services much more functional and reliable. Your promotion that provided a mobile Internet merchant processing account has increase our sales without any additional expense. We will always recommend you to our business and trade partners.
    • by David Tucker - Digital Media Online, Inc.